+44 330 808 2232
Mon - Fri: 6 AM - 7 PM
metalshop / Complaints and returns
Goods can be returned within 14 days of receiving the order. Please complete the return form (choose Return).
We will then send you the supporting documents, how to send the goods back to us in the e-mail.
The return address is:
RETURN: (your order number)
PJW - EZI RETURNS - METALSHOP
Unit 10 Watchmoor Trade Centre
Please do not send the goods without filling out the form. If not, we will not be able to match the shipment with your order and process the request.
We do not offer a free return service. Direct return costs are paid by the customer.
We send the money to your bank account immediately after delivery of the goods to our central warehouse, but within 14 days at the latest.
Metalshop.uk does not allow item-for-item exchange. If you are not satisfied with the size of the goods ordered, please process with a return by filling out the return form and place a new order.
Any customer who has purchased goods at www.metalshop.uk has the right to make a claim within 24 months of receiving the goods. The buyer is obliged to inspect the delivered goods immediately upon receipt. Any visible defects or deficiencies must be reported to us within 3 working days. All complaints will be examined within 30 days. In the event of a legitimate claim, we will refund the fees incurred.
Please fill out a claim form (choose Complaints) detailing the problem and attach photos. After receiving the complaint, we will contact you for further action.
To accept a claim, it is not always necessary to send the goods back - damaged products, including packaging material, please do not dispose. Keep everything for the duration of the reclaim.
The shipment should include a copy of the invoice. If the product was delivered in the original box, return it as well.
The guarantee does not apply to:
739 95 Bystřice
VAT no: CZ28574699
Contact us by email at firstname.lastname@example.org.
Your product has been added into your cartGO TO CART